Warehouse Holiday Break
Please note any orders placed after 1pm Tuesday 24th December will not be processed until the New Year. Our warehouse team are taking a well earned Christmas break and they will start to dispatch the orders again from Thursday 2nd January 2025.
Christmas Delivery Now Closed
Our order window for delivery before Christmas has now closed.
Please note all of our orders are hand picked and packed and may take up to 10 working days for dispatch.
Please allow 2-4 working days for Royal Mail to deliver on the Tracked 48 service, once your order has been dispatched.
UK Christmas Delivery
Please order before the below dates to get your crafty gifts delivered in time for Christmas*
Tracked 48 - Order before 3pm Friday 13th December
Please allow 2-4 days for delivery from dispatch
Tracked 24 - Order before Midday Monday 16th December
(*Dates subject to change depending on demand)
International Christmas Delivery
We can no longer guarantee international orders for delivery before Christmas
UK Delivery Information
FREE for orders to UK over £45
£3.99 for orders under £45
Festive Delivery Information
Please note during this busy time of year, it can take up to 10 working days for our warehouse team to lovingly hand pick and pack your order.
During busy periods our stock levels are subject to fluctuations. Should your chosen item sell out, our friendly team will reach out to you as soon as possible, to advise you of the delay.
General Shipping Information:
Royal Mail and Fedex deliver between 8:30am – 18:00hrs. If you are not going to be at the delivery address, please give a safe place to leave your order or an alternative address.
Parcels are normally only delivered between Monday and Friday.
Free Shipping - Orders over £50 *UK mainland only*
Please Note: Outside the UK mainland, all shipping costs are estimated on your order. Shipping costs are calculated on actual order weight, order dimensions and actual address.
One of our team will be in contact if additional shipping costs are required.
Please be aware customers are responsible for payment of any local customs and duties. We suggest that you check with your local Government with regards to any fees.
Normal shipping times from courier collection to delivery to customer:
Standard UK Royal Mail Delivery £3.99 and will take 2-5 working days from dispatch.
Standard International Delivery shipping costs will vary and will take 5-10 working days from dispatch.
Express Shipping £9.99 and will take 1-2 working days from dispatch.
Cut off for express delivery is 1pm at time of order (Weekdays only).
Busy Periods (Christmas/Sale): Please note, the team work hard to hand pick all the kits and get all of your orders to you in good time. Processing times from placing the order to dispatch is up to 10 working days. However during busy sale periods this may take longer. Please also allow time for Royal Mail to deliver your parcel.
Not received your order: Please check the tracking information provided via email after dispatch for more information. Please wait up to 7 working days due to some courier delays and international bank holidays. Still not received? Please contact the team via email - hi@woolcouturecompany.com
Click and Collect orders will be ready within 24 hours.
Monday - Friday 9am - 3pm from The Old Robin Hood, Southmoor Road, Barnsley S72 9HA
Although we will do everything we can to ensure your order is delivered on time, Wool Couture Ltd is not liable for delays beyond our control.
For any other information, please contact us and we will be more than happy to help.